What To Do If Your Load Is Rejected

For drivers and carriers, few things are more frustrating than arriving at a destination only to have a load rejected. Not only can this disrupt your schedule, but it can also expose you to potential liability if the situation isn’t handled properly. The good news is that with the right steps, you can protect yourself, your cargo, and your business.

1. Stay Calm and Document Everything

The first step is to remain calm. Immediately begin documenting the situation: take clear photos of the product, the interior of the trailer, and temperature logs. Save the bill of lading and note the exact time of rejection along with the name of the person who made the decision. This evidence will strengthen your position in any potential claim.

2. Notify the Right People

Contact your dispatcher or carrier right away, and follow up with a quick written notice to the shipper and broker. Even a short email or text message works. Timely notice is crucial because many contracts and PACA rules require prompt reporting to protect your rights.

3. Protect the Cargo

If you’re hauling perishables, keep the reefer unit running and continue tracking temperature readings. Protecting the load from further spoilage is critical. If the product deteriorates after rejection because it wasn’t handled properly, you could be accused of negligence.

4. Ask for Written Instructions

Before taking any action, get instructions from the shipper or broker in writing. Whether they want you to return, donate, resell, or dispose of the load, written directions shift responsibility back to them and ensure you’re not left holding liability.

5. Keep All Paperwork

Save every piece of documentation related to the load: bills of lading, rejection notices, emails, temperature records, and photos. Having an organized file is your best defense in the event of a cargo claim or contract dispute.

6. Contact Legal Support if Needed

If the situation escalates, don’t hesitate to contact an attorney who understands transportation law. An experienced legal team can review your case, advise you on liability, and help you avoid costly mistakes. At Esquivel Law Chartered, we regularly help drivers and carriers navigate these disputes so they can stay protected on the road.

Handling a rejected load doesn’t have to derail your business. With preparation, documentation, and the right legal support, you can minimize risk and keep moving forward.

Download our free PDF guide: “What To Do If Your Load Is Rejected” and keep it handy for the road.

Load Rejectred Here's Your Next Move.pdf

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